Got a question, bug report, or feature suggestion? We'd love to hear from you. The fastest way to a solid answer is to skim the docs first, but if that doesn't help we're real humans behind the inbox.
For installation issues, billing questions, bug reports, feature suggestions: anything that needs a human reply.
Typical response: within one business day, often the same day. We're a small team and we read every message.
To help us help you quickly, please include:
Restart Outlook completely (close all windows, then reopen). If still missing, go to Get Add-ins in Outlook and confirm HyperFiler is enabled. On managed tenants, your IT admin may need to approve it.
The sign-in flow opens a Microsoft popup. If your browser blocks popups, allow popups for hyper-filer.com and try again. On strict tenant configurations, your admin may need to grant consent.
Click the refresh icon next to "Browse folders" in the HyperFiler pane. The folder list is cached for performance and refreshes once daily by default.
Click Sign out in the HyperFiler pane. This clears all locally-stored data including filing history, OAuth tokens, and folder cache. Or clear your browser's localStorage manually via developer tools.
Through your LemonSqueezy customer portal (link in any of our billing emails) or by emailing support@hyper-filer.com. Cancellation stops future charges; you keep access through your current period.